Xeester doesn't update or the database doesn't start

Details
Category: Troubleshooting
Published: Wednesday, 17 October 2012 07:49

If the update doesn't complete when starting Xeester, you may see this screen : 


updater-blocked

 

If you encounter this problem :

1/ Check that your antivirus doesn't prevent Xeester from starting (please refer to the antivirus list available under "All articles")

2/ If the problem still occurs, perform the following checks :

  • Open folder C:\Windows\System32\drivers\etc\

  • Open the file named « hosts » (in notepad)

  • Check that the localhost section of this file is as follows :

   - 127.0.0.1 localhost

If not, please disable any line containing a different localhost description.

In order to disable a line, you can add a # sign at the beginning of this line.

 

fichier-hosts

 

3/ If this doesn't fix your issue, please contact us for a live support session : Steps for setting up Teamviewer for a remote support session

 

 

Startup issues : general comments on antivirus and firewalls

Details
Category: Troubleshooting
Published: Wednesday, 17 October 2012 07:49

Firewalls aim at allocating access rights to specific programs. There are two types of access rights :

  • Access to computer resources (files, folders, printers, etc.)
  • Internet access (Web, emails, FTP)

Firewalls default settings ensure a sufficient level of security. To allow a specific software to be granted full access to the computer ressources and internet, you must create firewall « exceptions » for that software.
 
3 such "exceptions" are required for Xeester :

  • C:\Program Files\Xeester\xeester-update.exe
  • C:\Program Files\Xeester\jre\bin\xeester.exe
  • C:\Program Files\Xeester\mysql\bin\mysqld-xeester.exe

 

GOOD TO KNOW : A web exception must be configured for https://www.xeester.com.

 

Once these exceptions have been created, you must restart your computer.

Please refer to the specific guidelines for each firewall and antivirus. For any other issue, please contact Xeester support.

 

AVAST

Details
Category: Troubleshooting
Published: Wednesday, 17 October 2012 08:40

Avast! AntiVirus has a free and licensed version. To set up Avast! Antivirus for Xeester :

  • Open Avast Antivirus
  • Click on Settings (top right hand of the window) 



Configurer AVAST pour Xeester

  • Click on the left Active protection tab, then on File System Shield in the right area :

 

configuration-avast2

 

  • Click on the Exceptions tab on the left, then on the Add button, and select Xeester's installation folder :



    Configurer AVAST pour Xeester

  • Click OK
  • Click Web Shield : 

    Configurer AVAST pour Xeester

  • Click on the "Main settings" tab, and select the "Scan processes from well-known browser processes only" : 


    Configurer AVAST pour Xeester

  • Click OK
  • Restart your computer

 

Website : https://www.avast.com/index

 

AVG Antivirus 2015

Details
Category: Troubleshooting
Published: Wednesday, 17 October 2012 08:40

AVG AntiVirus has a free and licensed version. To set up AVG Antivirus for Xeester :

 

  • Open AVG Antivirus Free
  • Click on Computer :

configuration avg1

 

 

  • Click on AntiVirus > button Settings:


configuration avg2

 

  • Click on the  Exceptions tab, then on  Add an exception for each of the following files :

configuration avg3

 

    • Select Exception type: File
    • Select the file by clicking  Browse
    • Select the checkboxes for  Resident Shield, Manual and Scheduled Scan, and Identity Protection
    • Click OK

 


configuration avg4

 

  • Click OK
  • Restart your computer

 

Website : http://free.avg.com/fr-fr/homepage

 

Kapersky 2010

Details
Category: Troubleshooting
Published: Wednesday, 17 October 2012 08:40

To setup Kapersky for Xeester :

  • Open Kapersky
  • Click on  Settings  in the top right hand of the window
  • In the Options section, select  Threats and exclusions
  • Under Exclusions, click on  Settings...
  • Select the Trusted Applications tab, then click on Add

  • For each of the following files :
    • C:\Program Files\Xeester\xeester-update.exe
    • C:\Program Files\Xeester\jre\bin\xeester.exe
    • C:\Program Files\Xeester\mysql\bin\mysqld-xeester.exe
  • you must :
    • Select the file
    • Check all exclusion checkboxes
    • Click OK

  • Then :
    • Click OK and "Apply"
    • Restart your computer

MacAfee

Details
Category: Troubleshooting
Published: Wednesday, 17 October 2012 08:40

To setup MacAfee for Xeester :

  • Open MacAfee SecurityCenter
  • Click on the  Firewall  tab on the left, then on the link Settings


 

 

  • Click on Authorized programs :


Configurer MacAffee pour Xeester

 

For each of the following files :

  • C:\Program Files\Xeester\jre\bin\xeester.exe
  • C:\Program Files\Xeester\xeester-update.exe
  • C:\Program Files\Xeester\mysql\bin\mysqld-xeester.exe

 perform the following steps :

  • Check if the file is listed
  • If not, click on Add, select the file by clicking  Browse..., and select Complete access
  • then Save

Configurer MacAffee pour Xeester

 

You should now see this :

  • C:\Program Files\Xeester\jre\bin\xeester.exe : (WARNING, the file is referenced as "Java(TM) Platform SE binary », there can be several files with the same name. Please check that the file path is correct).


Configurer MacAffee pour Xeester

 

  • C:\Program Files\Xeester\xeester-update.exe : 


Configurer MacAffee pour Xeester

 

  • C:\Program Files\Xeester\mysql\bin\mysqld-xeester.exe : 


Configurer MacAffee pour Xeester

 

  • Restart your computer.

 

Web site : http://www.mcafee.com/us/

 

 

Norton 360

Details
Category: Troubleshooting
Published: Wednesday, 17 October 2012 08:40

To setup Norton 360 for Xeester :

  • Open Norton 360
  • Click on the Settings menu :

  • Click the Firewall link :


 

  • Click the Program Rules tab :

 

For each of the following files :

  • C:\Program Files\Xeester\jre\bin\xeester.exe
  • C:\Program Files\Xeester\xeester-update.exe
  • C:\Program Files\Xeester\mysql\bin\mysqld-xeester.exe

perform the following steps :

  • Click Add :


 

Select the file, then the Allow always option, and click OK :

 

You should now see this :


 

Finally :

  • Click Apply, then Close
  • Restart your computer


Web site : http://us.norton.com/

 

 

ZoneAlarm

Details
Category: Troubleshooting
Published: Wednesday, 17 October 2012 08:40

To setup  ZoneAlarm for Xeester :

  • Open ZoneAlarm
  • Click Show the details in the Firewall section :



  • Click the Firewall tab, then the Settings link :



  • Click Show programs :

 

For each of the following files :

  • C:\Program Files\Xeester\jre\bin\xeester.exe
  • C:\Program Files\Xeester\xeester-update.exe
  • C:\Program Files\Xeester\mysql\bin\mysqld-xeester.exe

perform the following steps :

  • Click Add, select the file, then highlight the matching row.


 

  • Click the cell at the intersection with « Security level » column, then select the  Super  option: :


 

  • Remaining in the same row, click the cell in each of the columns to the right of "Trust Level". A green check mark should appear in the cell.


 

Finally :

  • Click OK
  • Restart your computer

 

Site Internet : http://www.zonealarm.com/