Xeester doesn't update or the database doesn't start
- Details
- Category: Troubleshooting
- Published: Wednesday, 17 October 2012 07:49
If the update doesn't complete when starting Xeester, you may see this screen :
If you encounter this problem :
1/ Check that your antivirus doesn't prevent Xeester from starting (please refer to the antivirus list available under "All articles")
2/ If the problem still occurs, perform the following checks :
-
Open folder C:\Windows\System32\drivers\etc\
-
Open the file named « hosts » (in notepad)
-
Check that the localhost section of this file is as follows :
- 127.0.0.1 localhost
If not, please disable any line containing a different localhost description.
In order to disable a line, you can add a # sign at the beginning of this line.
3/ If this doesn't fix your issue, please contact us for a live support session : Steps for setting up Teamviewer for a remote support session
Startup issues : general comments on antivirus and firewalls
- Details
- Category: Troubleshooting
- Published: Wednesday, 17 October 2012 07:49
Firewalls aim at allocating access rights to specific programs. There are two types of access rights :
- Access to computer resources (files, folders, printers, etc.)
- Internet access (Web, emails, FTP)
Firewalls default settings ensure a sufficient level of security. To allow a specific software to be granted full access to the computer ressources and internet, you must create firewall « exceptions » for that software.
3 such "exceptions" are required for Xeester :
- C:\Program Files\Xeester\xeester-update.exe
- C:\Program Files\Xeester\jre\bin\xeester.exe
- C:\Program Files\Xeester\mysql\bin\mysqld-xeester.exe
GOOD TO KNOW : A web exception must be configured for https://www.xeester.com.
Once these exceptions have been created, you must restart your computer.
Please refer to the specific guidelines for each firewall and antivirus. For any other issue, please contact Xeester support.
AVAST
- Details
- Category: Troubleshooting
- Published: Wednesday, 17 October 2012 08:40
Avast! AntiVirus has a free and licensed version. To set up Avast! Antivirus for Xeester :
- Open Avast Antivirus
- Click on Settings (top right hand of the window)
- Click on the left Active protection tab, then on File System Shield in the right area :
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Click on the Exceptions tab on the left, then on the Add button, and select Xeester's installation folder :
- Click OK
- Click Web Shield :
- Click on the "Main settings" tab, and select the "Scan processes from well-known browser processes only" :
- Click OK
- Restart your computer
Website : https://www.avast.com/index
AVG Antivirus 2015
- Details
- Category: Troubleshooting
- Published: Wednesday, 17 October 2012 08:40
AVG AntiVirus has a free and licensed version. To set up AVG Antivirus for Xeester :
- Open AVG Antivirus Free
- Click on Computer :

- Click on AntiVirus > button Settings:
-
Click on the Exceptions tab, then on Add an exception for each of the following files :
-
- Select Exception type: File
- Select the file by clicking Browse
- Select the checkboxes for Resident Shield, Manual and Scheduled Scan, and Identity Protection
- Click OK
- Click OK
- Restart your computer
Website : http://free.avg.com/fr-fr/homepage
Kapersky 2010
- Details
- Category: Troubleshooting
- Published: Wednesday, 17 October 2012 08:40
To setup Kapersky for Xeester :
- Open Kapersky
- Click on Settings in the top right hand of the window
- In the Options section, select Threats and exclusions
- Under Exclusions, click on Settings...
- Select the Trusted Applications tab, then click on Add
- For each of the following files :
- C:\Program Files\Xeester\xeester-update.exe
- C:\Program Files\Xeester\jre\bin\xeester.exe
- C:\Program Files\Xeester\mysql\bin\mysqld-xeester.exe
- you must :
- Select the file
- Check all exclusion checkboxes
- Click OK
- Then :
- Click OK and "Apply"
- Restart your computer
MacAfee
- Details
- Category: Troubleshooting
- Published: Wednesday, 17 October 2012 08:40
To setup MacAfee for Xeester :
- Open MacAfee SecurityCenter
- Click on the Firewall tab on the left, then on the link Settings

- Click on Authorized programs :
For each of the following files :
- C:\Program Files\Xeester\jre\bin\xeester.exe
- C:\Program Files\Xeester\xeester-update.exe
- C:\Program Files\Xeester\mysql\bin\mysqld-xeester.exe
perform the following steps :
- Check if the file is listed
- If not, click on Add, select the file by clicking Browse..., and select Complete access
- then Save
You should now see this :
- C:\Program Files\Xeester\jre\bin\xeester.exe : (WARNING, the file is referenced as "Java(TM) Platform SE binary », there can be several files with the same name. Please check that the file path is correct).
- C:\Program Files\Xeester\xeester-update.exe :
- C:\Program Files\Xeester\mysql\bin\mysqld-xeester.exe :
- Restart your computer.
Web site : http://www.mcafee.com/us/
Norton 360
- Details
- Category: Troubleshooting
- Published: Wednesday, 17 October 2012 08:40
To setup Norton 360 for Xeester :
- Open Norton 360
- Click on the Settings menu :
- Click the Firewall link :
- Click the Program Rules tab :
For each of the following files :
- C:\Program Files\Xeester\jre\bin\xeester.exe
- C:\Program Files\Xeester\xeester-update.exe
- C:\Program Files\Xeester\mysql\bin\mysqld-xeester.exe
perform the following steps :
- Click Add :
Select the file, then the Allow always option, and click OK :
You should now see this :
Finally :
- Click Apply, then Close
- Restart your computer
ZoneAlarm
- Details
- Category: Troubleshooting
- Published: Wednesday, 17 October 2012 08:40
To setup ZoneAlarm for Xeester :
- Open ZoneAlarm
- Click Show the details in the Firewall section :
- Click the Firewall tab, then the Settings link :
- Click Show programs :
For each of the following files :
- C:\Program Files\Xeester\jre\bin\xeester.exe
- C:\Program Files\Xeester\xeester-update.exe
- C:\Program Files\Xeester\mysql\bin\mysqld-xeester.exe
perform the following steps :
- Click Add, select the file, then highlight the matching row.
- Click the cell at the intersection with « Security level » column, then select the Super option: :
- Remaining in the same row, click the cell in each of the columns to the right of "Trust Level". A green check mark should appear in the cell.
Finally :
- Click OK
- Restart your computer
Site Internet : http://www.zonealarm.com/